Warranty and Returns (Canada)
Pursuant to our superior customer satisfaction policy, we will make every effort
to make you happy. The warranties that we have in place are designed to provide
a fair solution to any quality issues that you may experience.
Standard Warranty
Our Standard Warranty includes a 30-day Return Policy. If the item is returned
within 30 days we shall refund your purchase price at your request. This
warranty does not cover any damages that occur during your possession of the
item. We reserve the right to inspect the returned item and decline the refund
if any damage has occurred at the time of your possession. We do inspect each
item prior to shipping, and we will not send any of our products unless they
pass such an inspection. Rx orders are not included in this warranty.
30-day Exchange Policy
We also have a free 30-day Exchange Policy. If for any reason you would like to
exchange an item for a different one, please return the item within 30 days and
we will exchange it for another one, of equal or less value, at no additional
cost to you. The item must be returned in its original condition. We reserve
the right to inspect the item and decline the exchange if the item is damaged.
Rx orders are not included in this exchange policy.
1-year Replacement Policy
We also have a 1-Year Replacement Policy. We will accept the replacement of a
product for a period of up to a year after your purchase due to wear and tear,
as well as possible accidental damage. Your replacement cost will be 80% of the
retail price of the new item. The damaged product must be returned to us before
we will authorize such a replacement. Upon the return, we will issue a coupon
that will allow you to purchase any new model for 80% of the retail price. Rx
orders are not included in our replacement policy.
Lifetime Replacement Policy
And finally, we also have our Lifetime Replacement Policy. After a year from
purchase, we will replace your glasses, for any reason, at any time, for 90%
of the retail price of your new glasses. You do not have to return the old
glasses. Please contact us and we will issue a coupon that will allow you to
purchase a new model for 90% of the retail price. Rx orders are not included in
our Replacement Policy.
Prescription and Custom Products
Please note that due to the custom process involved in the creation of The Rx Angel Shark and The Rx River Shark, we will not offer any
warranties or exchanges, other than those mentioned here, for these two products. The only exception will be an exchange if there is a
defect with the frames. In such case, we will replace the frame at no cost to you if you notify us and return the product within 30 days after
you receive the eyewear. Therefore, we strongly suggest that your prescription formula is current. Our optical lab will make the lenses based
on the exact prescription that you will provide, and if such prescription is not current or accurate, Blue Shark Optics, will not assume liability.
In such cases, there will be no refunds or exchanges. We will also not assume any responsibility for damage to the lenses, of any kind, that
occurs when you ship our product back to us. If you receive a product with damaged lenses, please notify us within 30 days, return the
product, and we will replace the product at no cost to you.
We do not charge shipping (within Canada), handling, re-stocking, or any other
"fees".
If you would like to return our products, either for a complete refund or an
exchange, please
contact us
for further details.
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