Pursuant to our superior customer satisfaction policy, we will make every effort to make you happy. The warranties that we have in place are designed to provide a fair solution to any quality issues that you may experience.
Our Standard Warranty includes a 30-day Return Policy. If the item is returned within 30 days we shall refund your purchase price at your request. This warranty does not cover any damages that occur during your possession of the item. We reserve the right to inspect the returned item and decline the refund if any damage has occurred at the time of your possession. We do inspect each item prior to shipping, and we will not send any of our products unless they pass such an inspection. Rx orders are not included in this warranty. Return shipping is the responsibility of the purchaser.
30-day Exchange Policy
We also have a free 30-day Exchange Policy. If for any reason you would like to exchange an item for a different one, please return the item within 30 days and we will exchange it for another one, of equal or less value, at no additional cost to you. The item must be returned in its original condition. We reserve the right to inspect the item and decline the exchange if the item is damaged. Rx orders are not included in this exchange policy. Return shipping is the responsibility of the purchaser.
1-year Replacement Policy
We also have a 1-Year Replacement Policy. We will accept the replacement of a product for a period of up to a year after your purchase due to wear and tear, as well as possible accidental damage. Your replacement cost will be 80% of the retail price of the new item. The damaged product must be returned to us before we will authorize such a replacement. Upon the return, we will issue a referral code that will allow you to purchase any new model for 80% of the retail price (a 20% rebate). Rx orders are not included in our replacement policy. Return shipping is the responsibility of the purchaser.
Prescription and Custom Products
Please note that due to the custom process involved in the creation of any Rx product, we will not offer any warranties or exchanges, other than those mentioned here. The only exception will be an exchange if there is a defect with the frames. In such case, we will replace the frame at no cost to you if you notify us and return the product within 30 days after you receive the eyewear. Therefore, we strongly suggest that your prescription formula is current. Our optical lab will make the lenses based on the exact prescription that you will provide, and if such prescription is not current or accurate, Blue Shark Optics, will not assume liability. In such cases, there will be no refunds or exchanges. We will also not assume any responsibility for damage to the lenses, of any kind, that occurs when you ship our product back to us. If you receive a product with damaged lenses, please notify us within 30 days, return the product, and we will replace the product at no cost to you.